Refund policy

Bilkul, dropshipping store ke liye Return & Refund Policy sabse zaroori hoti hai kyunke customers ka trust isi par banta hai. Dubai (UAE) mein log aksar "Hassle-free" returns pasand karte hain.

Yahan Boota Mart ke liye ek professional policy di gayi hai:

Return & Refund Policy - Boota Mart

At Boota Mart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Period

You have 14 days from the date of receiving your item to request a return. After 14 days, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

Note: Certain types of goods are exempt from being returned (e.g., perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids).

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Requirement: Photos or a short video of the damaged product are required for verification.

4. Returns Process

To start a return, you can contact us at [Your Email Address].

  • If your return is accepted, we will send you instructions on how and where to send your package.

  • Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

  • If the return is due to our error (damaged or wrong item), Boota Mart will cover the shipping costs.

  • If the return is due to a change of mind (e.g., "I don't like it anymore"), the customer will be responsible for paying the shipping costs for returning the item.

6. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

  • Approved Refunds: If approved, you’ll be automatically refunded on your original payment method within 5-10 business days.

  • Late Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.